ITC Infotech is looking for Support Engineer - Capital Markets.
Location: Onsite - New York City.
Responsibilities
- Located within the front office, provide support to client-facing business teams (Trade Desk/Trade Coverage) and clients, performing diagnosis of revenue-generating issues and routine tasks, escalating to Platform Services/Implementation/Development where appropriate.
- First responders to all client-related support issues, escalating to other internal support or development teams where required.
- Support Liquidnet Listed Derivatives, including Fidessa GTP, interfaces for various E/OMS vendors and direct access FIX interfaces.
- Respond to monitoring alerts pertaining to trading systems (execution DKs, order rejections, breaches of risk controls etc)
- Incident managements for front office issues
- Assist with product testing and project work.
- Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region.
- Performing regional start of day health checks to ensure all processes are up and members are connected to the platform.
- Occasional weekend work will be required during major upgrades and out of hours testing.
Qualifications
- Demonstrable experience within the listed derivatives markets with a strong understanding of trading and clearing workflows.
- >5 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
- Strong working knowledge of Fidessa GTP or equivalent systems
- Proactive, tenacious individual with ability to solve complex issues.
- Creative and enthusiastic approach to new or existing challenges
- Willingness to challenge the status quo and bring about positive change
- Capable of balancing multiple conflicting priorities and managing stakeholder expectations honestly and appropriately
- Demonstrable working knowledge of the FIX protocol
- Application support experience within a Unix / Linux environment
- Familiarity of MSSQL, Oracle or Sybase database environments, including query-writing
- Experience of supporting Windows Server environments
- Experience in troubleshooting basic network problems: i.e. firewall and routing problems.
- Good working understanding of python, PERL and/or bash scripts.
Our Mission:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
